Menu
FAQs
Frequently Asked Questions
How do I cancel or reschedule my booking?
Please contact us on the WhatsApp number +971582079895 and we will help you cancel or reschedule your booking. Please contact us within 4 hours at least, so we can plan accordingly.
How can I sign up as a hair professional?
Thank you for your interest! WhatsApp us on +971582079895 to find out more about our onboarding process.
How far in advance can I cancel my booking and receive a full refund?
Payments are made after the appointment is complete, and you love your new hair 🙂 So there are no processes in place for refunds. Refer to the section on cancellations and rescheduling for more information.
How do I report an incident?
We are committed to making sure our customers receive the best experiences, but if something is wrong, please feel free to contact us on +971582079895 and we will address your concerns as soon as possible.
Do you offer nail and massage services?
These services are coming soon!
I can't see my booking emails
If our emails are not showing up directly in your inbox, check your spam and mark our emails as safe so you continue to see them in your main inbox. If you still don’t receive a confirmation in 10 mins from booking, please WhatsApp us.
